Contact Us
FAQs
How can I contact House of Essence customer service?
You can reach us through multiple channels:
- Phone: +94740547450 (9 AM - 6 PM, Monday to Saturday)
- WhatsApp: +94740547450 for quick inquiries
- Email: houseofessencelk@gmail.com (We respond within 24 hours)
- Contact Form: Fill out the form on this page for detailed inquiries
- Social Media: Follow us on Facebook, TikTok and Instagram for updates and quick responses
Do you have a physical store I can visit?
Currently, House of Essence operates as an online-only store to provide you with the best prices and widest selection. We don't have a physical retail location, but we offer detailed product descriptions, customer reviews, and expert fragrance consultation via phone or WhatsApp. This allows us to keep our overhead low and pass the savings on to our customers while maintaining our commitment to 100% authentic products.
What payment methods do you accept?
We accept multiple secure payment options:
- Bank Transfer: Direct bank deposits (most popular in Sri Lanka)
- Online Banking: All major Sri Lankan banks
- Credit/Debit Cards: Visa, MasterCard (secure online processing)
- Koko
- MintPay
Can you help me choose the right fragrance?
Absolutely! Our fragrance experts are here to help you find your perfect scent:
- Personal Consultation: Call or WhatsApp us to discuss your preferences
- Fragrance Profiling: Tell us about scents you currently love or dislike
- Occasion-based Recommendations: Office wear, evening events, casual daily use
- Gift Suggestions: We can recommend fragrances based on the recipient's personality
- Seasonal Recommendations: Best fragrances for Sri Lankan climate and seasons Contact us anytime for personalized fragrance advice!
Do you ship internationally or only within Sri Lanka?
Currently, we provide delivery services exclusively within Sri Lanka to ensure:
- Fast delivery times and reliable service
- Competitive shipping rates
- Better customer support and easy returns/exchanges
- Compliance with local regulations We're exploring international shipping options for the future. If you're outside Sri Lanka, please contact us to discuss special arrangements for your order.
How do I track my order status?
Once your order is confirmed and dispatched:
- Email Confirmation: Order confirmation and tracking information via email
- Customer Service: Call or message us anytime for order status updates
- Courier Tracking: Direct tracking through our courier partner's website We keep you informed every step of the way until your fragrance reaches you safely.
What if my package is damaged during delivery?
We take extra care in packaging, but if damage occurs during transit:
- Immediate Reporting: Contact us within 24 hours of delivery with photos
- Full Investigation: We'll coordinate with our courier partner immediately
- Quick Resolution: Replacement or full refund processed within 2-3 business days
- No Cost to You: We handle all communication with courier services
- Prevention Measures: We use protective packaging and work with reliable courier partners Your satisfaction is our priority, and we'll make it right immediately.
