FAQs

Please read our FAQs page to find out more.

Are these perfumes 100% authentic?

Yes, absolutely! All our fragrances are 100% authentic and sourced directly from authorized distributors. We guarantee the genuineness of every product we sell. Each perfume comes with original packaging and we provide authenticity certificates upon request. House of Essence has built its reputation on selling only genuine fragrances from brands like Lattafa, Armaf, Rasasi, and other premium perfume houses.

How long does shipping take within Sri Lanka?

We offer islandwide delivery across Sri Lanka with the following timeframes:

  • Colombo & suburbs: 1-2 business days
  • Major cities (Kandy, Galle, Negombo): 2-3 business days
  • Other areas: 3-5 business days We use reliable courier services and provide tracking information once your order is dispatched. Express delivery options are available for urgent orders.
What is the longevity and projection of this fragrance?

Our Eau de Parfum (EDP) fragrances typically last 6-8 hours on the skin with good projection for the first 2-3 hours. Longevity varies based on skin type, weather conditions, and application method. For best results, apply to pulse points (wrists, neck, behind ears) on moisturized skin. Arabian fragrances like Lattafa and Rasasi are known for exceptional longevity due to their high concentration of oils.

Can I return or exchange if I don't like the scent?

We understand that fragrance is very personal. We accept returns of unopened, unused products within 7 days of delivery. Unfortunately, due to hygiene reasons, we cannot accept returns of opened or used fragrances. We recommend checking fragrance notes and reviews before purchasing. Our customer service team is happy to help you choose the right fragrance based on your preferences.

How should I store my perfume to maintain its quality?

To preserve your fragrance's quality and longevity:

  • Store in a cool, dry place away from direct sunlight
  • Keep the bottle upright and tightly closed
  • Avoid storing in bathrooms due to humidity and temperature changes
  • Don't shake the bottle as this can break down the fragrance molecules
  • Keep in original packaging when possible Properly stored fragrances can maintain their quality for 3-5 years. Our premium Arabian fragrances are particularly long-lasting when stored correctly.

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